SDM - Biostatistics and Reporting Cognizant Technology Solutions - Mumbai (Mumbai Area, India)

Job Description

ROLE: Complete Responsible for deliveries for a client engagement by and becoming a successful interface between the Cognizant team and internal (Account Managers & Delivery Managers) /external customer delivery managers×  Leading operations team and ensuring quality of service delivery and meeting client SLAs and KPIs

OPERATIONAL RESPONSIBILITY:      

• Have a span of control of 80+ Statistical programmers supported by Team Managers
• Interacts with Client engagement point of contact and ensuring operations delivery.
• Responsible for redesigning process flows identifying bottle necks and constantly endeavoring to be able to lead the team from the front
• Executives should be able to look up to him/her for help, advice and guidance when required

• Ensures all the records and documents maintained as per organizational requirements
• Responsible for motivation level and retention of manpower        
• Ensuring engagement performance in terms of compliance with KPIs & SLAs
• Develop benchmarks (within engagement and others peers handling similar engagement) and guide teams to achieve the stretch goals.
• Reporting to the Deputy General Manager on performance, status and any escalations
• Managing assessment and development of team members

PERFORMANCE STANDARDS 

MEASURABLE

• Develop SLA/KPIs with clients and ensuring targets
• Zero error
• Training and identification of talent (including development)
• Customer satisfaction index
• Employee motivational index
• Punctuality and self-discipline
• Inter personal effectiveness

NON MEASURABLE                     

• Self-motivation
• Achievement orientation
• Relationship building ability
• Interface with other departments
• Personal grooming and etiquette
• Punctuality
• Inclination towards being process driven
• Going out of the way to satisfy the external customer

Desired Skills & Experience

ESSENTIAL QUALIFICATION:

• Post Graduate with 8+ years of experience or Ph.D. with 7+ years of experience preferably in Statistics of which at least 5 years should be in Statistical programming and analysis of clinical trials.
• Post Graduates in Sciences or Engineering degree with prior experience in SAS & Statistical programming with 5+ years of experience should be in Statistical programming.
• Demonstrated Project management, quality & People management training / certification in past (organization) roles.

ESSENTIAL SKILLS/PERSONALITY TRAITS:  

• Leadership skills
• Demonstrate ownership of team and activities
• Good verbal and written communication skills
• Ability to resource planning & work load scheduling
• Service excellence oriented
• Proactive team player
• Analytical and problem solving capabilities
• Attention to detail
• People management skills & ability to guide and motivate team
• Decision making abilities
• Achievement orientation
• Computer literate

Company Description

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and 130,000 employees as of September 30, 2011, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: @Cognizant.

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