Job Description
Customer Service Band 28
Objectives
• Track user reported issues and investigate / resolve. Evaluate if assistance is required from other groups and assign tickets accordingly. • Communicate with users via email, instant messenger, telephone, Wiki updates and LiveMeeting to analyze problem and provide updates / issue resolutions. • Maintain documentation for processes used by the customer support team, and for known issues
Required Skills
• In depth experience working with a highly complex data architecture and infrastructure
• Excellent problem solving skills (issue identification, problem structuring, analysis, development of recommendations)
• Strong communication and negotiation skills and the ability to interact equally effectively with Customers and with Technologies
• Prior programming experience, including experience in manipulating and analyzing large data sets (> 100 MM records)
• Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action
• Proven track record in driving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate
• Excellent written communication skills including the ability to develop easy to understand user documentation for complex issues
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
• Ability to work independently and in a team situation
• Strong attention to details in order to maintain compliant user system access and user notification lists across many applications
• Experience in a Customer Support / Helpdesk environment
• Programming experience/Knowledge (SAS Enterprise Guide experience a plus)
• 4 year degree in Information Technology or similar background
• Strong English Language skills (both written and verbal)
• In depth experience working with a highly complex data architecture and infrastructure
• Excellent problem solving skills (issue identification, problem structuring, analysis, development of recommendations)
• Strong communication and negotiation skills and the ability to interact equally effectively with Customers and with Technologies
• Prior programming experience, including experience in manipulating and analyzing large data sets (> 100 MM records)
• Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action
• Proven track record in driving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate
• Excellent written communication skills including the ability to develop easy to understand user documentation for complex issues
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
• Ability to work independently and in a team situation
• Strong attention to details in order to maintain compliant user system access and user notification lists across many applications
• Experience in a Customer Support / Helpdesk environment
• Programming experience/Knowledge (SAS Enterprise Guide experience a plus)
• 4 year degree in Information Technology or similar background
• Strong English Language skills (both written and verbal)
Salary:
INR 2,00,000 - 4,00,000 P.A
Industry:
BPO, Call Centre, ITeS
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Role Category:
Voice
Role:
Associate/ Senior. Associate -(NonTechnical)
Keyskills:
SAS, Customer Support, Customer Service, Excellent Communication Skills
Desired Candidate Profile
Education:
(UG - Any Graduate - Any Specialization) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
Applicant's must be local to Delhi/NCR Region and be available for an interview on 30th May, Wednesday in Gurgaon at our client place.
Work Timings: 3:30 pm to 11:00 pm
Any graduates with excellent communication skills in English. both verbal and written need to apply.
Also have knowledge in SAS Enterprise guide.
Others please excuse.
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