Senior Analyst/Manager - Customer Analytics Western Union - Bengaluru Area, India

Job Description

The Western Union Company is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business solutions branded payment services, Western Union provides consumers with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders. The Western Union, Vigo and Orlandi Valuta branded services are offered through a combined network of 455,000 Agent locations in 200 countries and territories.

We are looking for senior analyst and manager customer analytics professionals to join our Global Business Intelligence, Market and Consumer Insights (GBIMCI) group in Bengaluru, India.

As an Analyst/Manager – Customer Analytics, you will work with other GBIMCI team members and business partners to take a data/information based approach to come up with strategic initiatives to increase value.The scope of the role is global and you will need to partner effectively with people at all levels and from all countries.

Strong analytical and quantitative skills are essential coupled with a keen business sense. People must be able to clearly demonstrate their experience in adding $ value through analytic solutions.

Specific responsibilities include:

• Improve strategic decisions through advanced data-mining and analytics. 
• Champion data driven insights on customer behaviour. 
• Create segmentation schemes to help improve customer acquisition, retention and loyalty. Identify market opportunities. 
• Perform advanced statistical analyses that help detect consumer behavioural patterns and translate findings into business actions that ultimately lead to improved financial results. 
• Develop, maintain and enhance statistical models to help drive profitable actions
• Leverage state-of-the-art data mining tools and modelling techniques to solve business problems
• Conceptualize modelling framework, define data requirements, create predictive variables, and coordinate model implementation with other business partners
• Create experimental designs to understand drivers of business performance
• Help to orchestrate multi-channel go-to-market programs
• Manage tactical segmentation schemes to improve customer acquisition, retention and loyalty
• Demonstrate leadership by successfully managing medium to large projects

This position offers a unique opportunity to be part of a fast-paced and challenging environment with a great degree of individual responsibility. In return for your energy, enthusiasm and commitment, Western Union offers significant professional growth opportunities, competitive salaries and excellent benefits, a vibrant culture and a world-renowned brand name. 

Desired Skills & Experience

• 2-8 years of experience in customer analytics, data mining and business analysis (preferably in financial services)
• Top-tier academic background - MS or MA in Mathematics, Statistics, Economics or other related fields with emphasis in quantitative methods or MBA with a proven track record in using advanced quantitative and statistical technique to drive business solutions
• Excellent technical and analytical skills – expertise in multivariate statistical analysis including regression, regression tree, logistic regression, cluster analysis and ANOVA
• Knowledge of CHAID, CART or other data mining packages
• Proficiency in using a broad spectrum of consumer information databases as well as SAS and SQL
• Delivered projects to timescale and budget
• Excellent communication skills and an ability to appeal to a wide international audience

Company Description

The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business solutions branded payment services, Western Union provides consumers with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders. The Western Union, Vigo and Orlandi Valuta branded services are offered through a combined network of 455,000 Agent locations in 200 countries and territories.

In 2010, The Western Union Company completed 214 million consumer-to-consumer transactions worldwide, moving US$76 billion of principal between consumers, and 405 million business payments.

For more information, visit www.westernunion.com.

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